Yujin Nari™ Shipping Policy

At Yujin Nari™, we are committed to delivering your luxury skincare quickly and reliably. Please review the details of our shipping policy below.

Shipping Destinations

We currently ship to all 50 U.S. states, including Alaska and Hawaii. International shipping is not available at this time. For inquiries about future international availability, please contact us at support@yujinnari.com.

Shipping Methods & Costs

*All delivery estimates begin after your order has completed production and has been handed to the carrier. They are estimates only and are not guaranteed. Shipping costs are non-refundable unless the return is due to our error (e.g., incorrect or defective items).

Production & Processing Time

Because every item is made to order, orders are typically produced and processed within 2–5 business days. Orders placed on weekends or holidays will usually begin production on the next business day depending on staffing. During holidays, peak seasons, promotional events, or periods of high demand, production times may be extended up to 7 business days. Production times may also vary by product.

In the rare event that a product or material is temporarily out of stock or unavailable, we will notify you via email as soon as possible with an estimated delay and the option to wait, substitute, or cancel that item for a full refund of the item price paid.

Estimated Delivery Times

Standard shipping typically arrives within 5 to 8 business days after processing. Delivery times are estimates and may vary depending on the shipping carrier, your location, and external factors such as weather or carrier delays.

Delays Beyond Our Control

We are not responsible for shipping delays caused by, but not limited to: carrier delays, severe weather events, natural disasters, acts of God, national emergencies, customs processing, supply chain disruptions, manufacturer delays, or federal/state holidays. We will make every effort to communicate any known delays as quickly as possible.

Holiday Shipping

During major U.S. holidays (including but not limited to Thanksgiving, Christmas, New Year's Eve/Day, Memorial Day, Labor Day, and Independence Day), processing and delivery times may be extended. We recommend ordering at least 2 to 3 weeks in advance during holiday periods.

Order Tracking

After your order ships, you will receive a confirmation email with your tracking number and a link to monitor your delivery status. If your tracking shows "delivered" but you have not received your package, please allow 24 hours as packages are sometimes marked delivered slightly before arrival. If you still have not received your order after that time, contact us at support@yujinnari.com.

Shipping Restrictions

We do not ship to P.O. Boxes, APO/FPO addresses, or freight forwarders. Please provide a physical street address. Expect extended shipping times for shipments to Alaska and Hawaii.

Lost or Damaged Packages

Lost Packages: If your package is lost in transit, please contact us at support@yujinnari.com within 7 days of the expected delivery date. We will investigate with the carrier and resend your order if necessary.

Damaged Packages: If your order arrives damaged, please take photos immediately and contact us at support@yujinnari.com within 7 days of delivery. Photo documentation must be submitted within 48 hours of delivery and must show the item in its original received condition, including all packaging as delivered. We will arrange a replacement at no cost to you.

Changes to Your Order

Address Changes: It is the customer's responsibility to ensure that all shipping information (including address, email, and phone number) is entered correctly before submitting an order. Please double-check all details prior to purchase, as we will fulfill and ship orders exactly as submitted. If you discover an error immediately after placing your order, contact us at support@yujinnari.com or 888-524-2414 and we will do our best to make corrections before production begins. Once production has started, address changes cannot be guaranteed.

Cancellations: Because our products are made to order, production begins immediately upon purchase. Cancellation requests submitted more than one hour after order placement cannot be guaranteed and are not grounds for a chargeback or dispute. If you need to make a change, please contact us immediately at support@yujinnari.com or 888-524-2414 and we will do our best to assist before production is complete. Once an item has entered production, it cannot be canceled. Please refer to our Return and Refund Policy for details.

Subscribe & Save Orders

Subscribe and Save orders follow the same shipping timelines listed above. Subscription orders of $99 or more also qualify for complimentary shipping.

Our Commitment to You

At Yujin Nari™, we do everything in our power to get your order to you as quickly as possible. We work closely with our fulfillment partners to minimize production times and select the fastest available carriers. However, once your order leaves our fulfillment partner's facility, transit times are controlled by the carrier and may be subject to delays outside our control. We appreciate your patience and trust, and we are always here to help. If you ever have a concern about your shipment, please don't hesitate to contact us.

Policy Updates

This shipping policy is subject to change at any time without notice. Any updates will be posted on this page with a revised date. We encourage you to review this page periodically for the latest information.

Last updated: June 2026