Refund policy
Yujin Nari™ Return & Refund Policy
Yujin Nari™ Return & Refund Policy
At Yujin Nari™, we stand behind the quality of our luxury skincare. Because every product is custom made to order specifically for you, please review our policy carefully before purchasing.
Made-to-Order Policy
All Yujin Nari™ products are produced on demand at the time of purchase. Because of this, we are unable to accept physical returns or exchanges on any items — opened, used, or otherwise. For sanitary reasons and the safety of all customers, we do not accept returned products under any circumstances, even if claimed to be unopened. We encourage you to review your order carefully before submitting, as production begins immediately upon purchase.
Satisfaction Guarantee
We are confident in the quality of every Yujin Nari™ product. If you are unsatisfied with your purchase for any reason, please contact us within 30 days of delivery at support@yujinnari.com or 888-524-2414. We will work with you to find a resolution, which may include store credit, a replacement, or a refund of the item price minus a 40% restocking fee, at our sole discretion. Original shipping charges are non-refundable. All resolutions are offered at Yujin Nari™'s sole discretion and do not constitute a guarantee of any specific outcome.
For qualifying refunds, you are not required to return the product. Because we are unable to resell opened skincare items for sanitary reasons, we ask that you responsibly dispose of or donate any remaining product. Returnless refunds are limited to one per customer per product and are tracked by shipping address, payment method, and order history — not solely by account. Yujin Nari™ reserves the right to deny returnless refund requests where patterns of abuse are identified, including but not limited to multiple accounts registered to the same address, email, or payment method.
To Request a Refund or Resolution
To initiate a refund or request a resolution, please contact us at support@yujinnari.com or 888-524-2414 with your order number, the reason for your request, and any applicable photos. Our team will respond within 24–48 business hours with next steps.
Exchanges
Because all Yujin Nari™ products are made to order and are personal care items, we are unable to process exchanges for different products. All sales are final once production has begun. If you have a concern about your order, please refer to our Satisfaction Guarantee or contact us at support@yujinnari.com or 888-524-2414 — we will always do our best to make it right.
Damaged or Incorrect Items
We take full responsibility for items that arrive defective, damaged, or incorrect. If your order arrives in any of these conditions, please contact us within 7 days of delivery at support@yujinnari.com or 888-524-2414 with your order number, a clear photo of the item and packaging, and a brief description of the issue. Photo documentation must be submitted within 48 hours of delivery and must show the item in its original received condition, including all packaging as delivered. Photos submitted after 48 hours or that do not show the item as originally received may not be accepted as valid documentation.
For the purposes of this policy, a damaged product is defined as a product that is structurally compromised and cannot be safely or effectively used. An incorrect item is defined as a product that differs from what was ordered as confirmed by the order record on file. Variations in outer packaging design, packaging updates, label refreshes, or minor cosmetic differences that do not affect the product formulation or usability do not constitute an incorrect item. Eligibility for replacement or refund under this section is determined solely by Yujin Nari™ based on documented evidence.
We will replace the item at no cost to you or issue a full refund of the item price — your choice. Return shipping is covered by Yujin Nari™ for defective or incorrect items only.
Refund Processing
Because we do not require items to be returned, there is no inspection period. Once your refund request has been reviewed and approved by our team, you will be notified via email. Resolutions may be issued as store credit, a replacement, or a refund to your original payment method, at our discretion.
Please note that all Yujin Nari™ products are personal care items. Once a product has been delivered, we are unable to verify its condition, and for sanitary reasons, we do not accept physical returns under any circumstances — even for unopened items. For this reason, approved refunds are subject to a 40% restocking fee deducted from the item price. Original shipping charges are non-refundable.
In many cases, resolutions will be issued as store credit rather than a refund to your original payment method. Store credit is issued immediately upon approval, is non-transferable, non-redeemable for cash, and may not be applied to subscription orders — it may only be used toward one-time purchases. Refunds to your original payment method, where approved, will be processed within 5–10 business days. Your bank or credit card provider may require additional processing time.
Tax refunds, where applicable, will be calculated proportionally based on the refunded item amount after any applicable restocking fees have been deducted, in accordance with applicable state law.
Return Shipping
Yujin Nari™ does not require products to be returned. In the case of defective, damaged, or incorrect items where a physical return is specifically requested by our team, return shipping costs will be covered by Yujin Nari™. We will never ask a customer to pay return shipping on our error.
Customer Responsibility
It is the customer's responsibility to ensure that all order details — including shipping address, email, and phone number — are entered correctly before submitting an order. Please double-check all details prior to purchase, as we fulfill and ship orders exactly as submitted. Yujin Nari™ is not responsible for orders lost, delayed, or undeliverable due to incorrect information provided at checkout. Refunds will not be issued in these circumstances.
Cancellations
Because production begins immediately upon purchase, we cannot guarantee cancellations once an order is submitted. Cancellation requests submitted more than one hour after order placement cannot be guaranteed and are not grounds for a chargeback or dispute. If you need to cancel, contact us immediately at support@yujinnari.com or 888-524-2414. We will do our best to stop production, but once an item has entered production, it cannot be canceled or refunded except under the conditions listed in our Satisfaction Guarantee.
Chargebacks
Initiating a chargeback or payment dispute is not an acceptable substitute for contacting Yujin Nari™ to resolve an order issue. Before filing a dispute with your bank or credit card company, customers are required to contact us at support@yujinnari.com and allow us a reasonable opportunity to resolve the matter within 5 business days. Chargebacks filed to avoid the 40% restocking fee, to circumvent our cancellation policy, or to obtain a refund on a processed order without first contacting us are considered unauthorized disputes. Yujin Nari™ reserves the right to contest all chargebacks with full documentation, including the timestamped checkout agreement, order records, shipping confirmation, delivery confirmation, and all customer communications on file. Accounts with disputed chargebacks may have their purchasing privileges suspended pending resolution.
Skin Purging & Adjustment Period Disclosure
Many active skincare ingredients (including exfoliants, toners, retinoids, and clarifying agents, etc.) can cause a temporary skin purging period during the first 2–6 weeks of use. Purging may include increased breakouts, dryness, or flaking as your skin adjusts and impurities are brought to the surface. This is a normal part of the skin cleansing and renewal process and is most likely not an allergic reaction.
Purging is not grounds for a refund. We encourage you to give your skin a full 30-day adjustment period before evaluating results.
However, if you experience signs of a true allergic reaction — including persistent rash, hives, swelling, burning, or severe irritation — discontinue use immediately and consult a healthcare professional. Please contact us at support@yujinnari.com or 888-524-2414 so we can assist you. The distinction between a skin purging response and an allergic reaction is determined solely by Yujin Nari™ based on documented evidence, not customer self-diagnosis. Allergic reaction claims must be supported by a photo of the reaction taken within 48 hours of onset and, where applicable, documentation from a healthcare provider. Verified allergic reactions will be reviewed for refund eligibility on a case-by-case basis.
Use at Your Own Risk
All Yujin Nari™ products are to be used at the sole risk and discretion of the customer. Yujin Nari™ is not responsible for any adverse reactions, skin conditions, medical expenses, doctor visits, dermatologist fees, or any other costs arising from the use or misuse of our products. By purchasing and using our products, you acknowledge that you have read this disclosure, understand the potential for a skin adjustment period, and accept full responsibility for your individual results. If you have sensitive skin, allergies, or a pre-existing skin condition, we strongly recommend consulting a dermatologist or healthcare professional before use.
Patch Test
We strongly recommend performing a patch test before full application, especially if you have sensitive skin or known allergies. Apply a small amount to the inside of your wrist or behind your ear and wait 24 hours before use.
Note: Yujin Nari™ is not a medical provider. Our products are not intended to diagnose, treat, cure, or prevent any skin condition or disease. Nothing on this page or our website constitutes medical advice.
Empty Bottle Loyalty Program
For our Empty Bottle Loyalty Program and customer appreciation initiatives, please visit our Loyalty & Reviews Program page.
Non-Refundable Items
The following are not eligible for refund, replacement, or resolution under any circumstances:
- Gift cards
- Items marked as final sale
- Free promotional gifts
- Opened or used products (except as outlined in our Satisfaction Guarantee)
- Orders with incorrect addresses, emails, or contact information provided by the customer
- Delays or non-delivery caused by carrier, weather, or circumstances outside our control
Subscription Orders
Subscription orders may be canceled at any time before the next shipment date through your account or by contacting support@yujinnari.com. Once a subscription order has entered production, it follows the same policy as one-time purchases and cannot be canceled or refunded except under the conditions listed above. Store credit issued as a refund resolution on a subscription order may not be applied to future subscription orders; it may only be used toward one-time purchases.
Contact Us
Yujin Nari™ 📧 support@yujinnari.com 📞 888-524-2414
Policy Updates
This policy is subject to change at any time without notice. Any updates will be posted on this page with a revised date. We encourage you to review this page periodically.
Last Updated: June 2026