Frequently Asked Questions

Products & Ingredients

What skin types are Yujin Nari™ products suitable for?

Every product in our collection is formulated for all skin types, including sensitive, dry, oily, and combination skin. Whether your skin is changing due to perimenopause, menopause, or simply the passage of time, our formulas are designed to work with your skin, not against it. Each product page includes specific recommendations to help you find your perfect match.

What makes Yujin Nari™ different from other skincare brands?

We are a luxury Korean-inspired skincare brand built specifically for women in their 30s, 40s, 50s, 60s, and beyond. While most brands focus on younger skin, we formulate for skin in transition. Our philosophy is pro-aging, not anti-aging. We believe your skin should reflect the powerful, radiant woman you already are.

Can I use multiple Yujin Nari™ products together?

Absolutely. Our products are designed to work beautifully together. For a complete luxury routine, cleanse with the Luxury Foaming Oil Cleanser, apply the Luxury Snail Mucin Essence, treat with the Intensive Renewal Luxury Eye Serum, and finish with the Riche Crème Luxury Moisturizer. Simple, effective, luxurious.

What is the shelf life of your products?

Our skincare products have a shelf life of 12 to 24 months when unopened. Once opened, we recommend using them within 6 to 12 months for maximum efficacy. Store products in a cool, dry place away from direct sunlight.

Are your products safe to use during pregnancy?

Our products are made with clean, gentle ingredients. However, we always recommend consulting your healthcare provider before introducing any new skincare products during pregnancy or nursing.

Orders & Shipping

How much does shipping cost?

Orders of $99 or more qualify for complimentary standard shipping. Orders under $99 ship at a flat rate of $8.95. Express shipping ($19.95) and Skip The Line priority handling ($34.95) are also available at checkout. We currently ship to all 50 U.S. states.

How long will it take to receive my order?

Because every Yujin Nari™ product is made to order, orders are typically produced and processed within 2 to 5 business days. Standard shipping arrives within 5 to 8 business days after processing. Orders placed on weekends or holidays begin production on the next business day.

How can I track my order?

Once your order ships, you will receive a confirmation email with your tracking number and a link to monitor your delivery status. If you have questions about your shipment, contact us at support@yujinnari.com.

Can I change or cancel my order after placing it?

Because production begins immediately upon purchase, cancellation requests must be submitted within one hour of placing your order. After that window, cancellations cannot be guaranteed. If you need to update your shipping address or make changes, contact us as soon as possible at support@yujinnari.com or 888-524-2414. For full details, please review our Return and Refund Policy.

Do you offer international shipping?

We currently ship within the United States only. International shipping is something we are exploring for the future. Sign up for our email list to be the first to know when we expand.

Returns & Refunds

What is your return policy?

Because all Yujin Nari™ products are made to order, we do not accept physical returns under any circumstances. If you are unsatisfied with your purchase, please contact us within 30 days of delivery at support@yujinnari.com or 888-524-2414. We will work with you on a resolution, which may include store credit, a replacement, or a refund of the item price minus a 40% restocking fee, at our sole discretion. You are not required to return the product. For full details, please review our Return and Refund Policy.

What should I do if I receive a damaged or incorrect product?

We are sorry that happened. Please contact us within 7 days of delivery at support@yujinnari.com with your order number and photo documentation submitted within 48 hours of delivery. We will arrange a free replacement or full refund as quickly as possible.

Subscribe & Save

Can I subscribe to receive products regularly?

Yes. Our Subscribe and Save program delivers your favorite products on a recurring schedule at a discounted price. You choose the frequency that works for you, and your subscription ships automatically so you never run out of the products your skin depends on.

Can I pause, skip, or cancel my subscription?

Of course. You can pause, skip a delivery, or cancel your subscription at any time, with cancellations submitted at least 7 days before your next billing date to avoid being charged for the next shipment. Your order confirmation email contains a link to manage your subscription. You can also contact us at support@yujinnari.com and we will take care of it for you.

Payments & Account

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. Your payment information is securely processed and we never store your credit card details.

Do you have a rewards or loyalty program?

Yes! Visit our Reviews & Loyalty Program page to learn about our Empty Bottle Loyalty Program and photo review rewards. A full referral program is also coming soon.

Are your products available in stores?

Yujin Nari™ is currently available exclusively through yujinnari.com. Shopping directly with us ensures you receive the freshest products, the best pricing, and access to our full collection and Subscribe and Save options.

Still Have Questions?

We are here for you. Reach out to our team at support@yujinnari.com or 888-524-2414 and we will respond within 24 to 48 business hours. Your skin deserves luxury. Your questions deserve answers.